![]() When asked to assess the support and services they receive for their Enterprise Resource Planning (ERP) systems, databases, and related technology, 72% of CIOs and CTOs say the vendor-based model is inadequate, citing a lack of accountability (62%) and lack of expertise (46%) as top challenges Today, there’s a better alternative: Consolidating support and services into a single strategic partner that prioritizes business success and works closely to help plan and execute a digital transformation roadmap that fits the company’s goals.”ĬIOs and CTOs Say Multi-Vendor Support and Services Model Lacks Agility and Accountability Without a concerted effort across the providers, it places greater responsibility on IT leaders to coordinate and manage the various systems and vendors. “The data illustrates that this system simply isn’t working for the enterprise customer. This has left them dependent on a tangled web of software vendors and service providers to support and manage these mission-critical systems,” said David Rowe, EVP, Global Transformation and chief product officer. ![]() “Over the past decade, enterprises have deployed a growing number of enterprise software systems and supporting technologies to run their business. Nearly three quarters of respondents say these models are inadequate in supporting their IT and business needs. ![]() The survey results show that organizations are juggling an increased number of vendors, products, and services in the enterprise applications portfolio, putting stress on today’s support models and straining the IT budget. It is the second in a two-part series of reports from Censuswide, following the recent “ Organizations Want More Control Over Their IT Roadmap” report. respondents, consisting of CIOs and CTOs in companies with over $250m in revenue. The research was conducted among a sample of more than 600 U.S. (Nasdaq: RMNI), a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software, and a Salesforce and AWS partner, today announced findings of the Censuswide Buyers Sentiment Survey, “ IT Leaders are Considering a New Support and Services Model,” examining the challenges of ERP and database support, vendor relationship management, and the need for a better IT support and services model. ![]() ![]() LAS VEGAS-( BUSINESS WIRE)- Rimini Street, Inc. ![]()
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